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Will my symptoms improve with physiotherapy?

Yes. Whether you have a musculoskeletal problem or a neurological disorder, physiotherapy aims to treat your presenting symptoms. Your symptoms may include pain, stiffness, muscle weakness or reduced range of movement. Physiotherapy treatment can reduce or completely cure each of these symptoms. Our physiotherapists ensure you reach your maximum potential by providing you with the most effective treatment methods available.


What should I anticipate from North Down Physio?

During your first visit to North Down Physio you can expect your physiotherapist to take a thorough assessment by asking you questions and looking at your movement. You will be given a diagnosis and a treatment plan with the approximated number of sessions required. You will be educated about your condition and monitor your progress and goals. If a diagnosis is not clear or physiotherapy isn't the right form of treatment for your problem you may be referred onto a specialist for further investigation.


How many sessions of physiotherapy will I need?

The number of physiotherapy sessions you require will be individual to you; therefore your physiotherapist will give you an estimation following your initial assessment. Your progress will be reviewed each session and this will help determine the foreseeable amount of sessions. If your symptoms plateau or you do not improve your treatment will be modified or you will be referred onto a specialist.


What treatment will be offered to me?

Following your assessment, your physiotherapist will devise an individual treatment plan involving a combination of treatments. Treatment may include an exercise programme, electrotherapy, acupuncture, mobilisations and massage therapy.


How experienced will my physiotherapist be?

All of our physiotherapists at North Down Physio have at least 5 years experience through from junior to senior level. They also have Chartered Physiotherapist status and are on the Health and Care Professionals Register, as proven by their CSP and HCPC certificates and membership which they would be happy to show you.


I have a sports injury, should I stop my training until my assessment?

For any acute sporting injury rest is vital for the healing process to take place. We can usually get you in for your initial assessment quickly, without any waiting lists, so your physiotherapist will then be able to advise you on the level of activity possible. We recommend that you call us on 028 90425517 to speak to one of our physiotherapists if this relates to you.


I've just had surgery, do you provide post-surgery rehabilitation? I want to get back to normal as soon as possible.

Yes, we do provide rehabilitation physiotherapy treatment following surgery. When and what your treatment will involve can depend on the type of surgery you have had and the post-surgery protocol given to you by your surgeon. Alternatively you may have had surgery some time ago and feel you didn’t gain the full benefit, perhaps you are worse off than you were before. If this applies to you we have tailor made exercise programmes and rehabilitation techniques to improve your quality of life.



Do I have to be put on a waiting list before I can receive treatment?

No, sometimes we can see you on the same day. Usually we can book you in for your initial assessment within 24-48 hours.


I work through the week; can I book a weekend appointment?

Currently we do not offer a weekend physiotherapy service, however we do have physiotherapy appointments available from 8am to 9pm. Please call 028 90425517 to arrange your appointment.


How long will my appointment be?

If it is your first appointment, please arrive 10 minutes early to complete the registration process.

Your initial assessment will take 45 minutes and will involve your physiotherapist taking a detailed history of your condition, providing a diagnosis and forming a treatment plan around your goals. You will also receive some treatment during your initial assessment. Follow up appointments will then be 30 minutes long.


Do I need to bring anything with me?

North Down Physio will provide you will any equipment you may need during your physiotherapy appointment. You should wear comfortable loose clothing. Your physiotherapist will need to see the affected area, so bringing shorts or vest top with you may be appropriate. Any previous medical investigation information would be useful to our physiotherapists such as X-Rays, scans and documentation/letters.





This is a private physiotherapy appointment, and you are responsible for all charges. Payment may be made in advance if full costs are known, or immediately after your treatment.

Methods of payment include card, cash or cheque.

Quotations can be provided upon request.



All North Down Physio physiotherapists are registered with the above insurers.

This is a private physiotherapy appointment, and you are responsible for all charges. You will receive a receipt for your treatment costs, for you to contact your insurance provider for payment.

Our fee schedule is not always covered in full by the insurance companies, as we have our own price schedule, which is the same for all our patients.

However, as there are so many different policies in existence, it is the patient’s responsibility to establish if their own policy will cover both the treatment and the costs of the treatment and identify if they will incur any shortfall.

Methods of payment include card, cash or cheque.

Quotations can be provided upon request.



All North Down Physio physiotherapists are registered with AXA and BUPA.

This is a private physiotherapy appointment, and we will contact your insurance provider for payment.

Should they not cover the full amount of your treatment, you understand that you are responsible for settling any outstanding amount.

It is your responsibility to obtain authorisation from the insurer prior to treatment. Therefore, you authorise the consultant to submit claims relating to your treatment direct to your insurer.

We will need the details of your insurance policy including membership number, authorisation code and any excess amounts.


What if I need to cancel?

Please call 028 90425517 as soon as you know you will be unable to attend an appointment so it may be offered to other patients. Cancellations must be made at least 24 hours prior to the appointment. Should you wish to cancel over the weekend or out of hours, please leave a message on our answer machine or email us.

Cancellations without the required notice will incur a cancellation fee of £20.00 or discharge from our care.


What if I have additional requirements?

If you have any special requirements please notify our team at the time of booking.


How do I contact you?

Phone Number: 028 90425517

E-mail Address: info@northdownphysio.com

Website: www.northdownphysio.com


When are you open?

Monday: 8am to 8pm

Tuesday: 9am-9pm

Wednesday: 8am to 8pm

Thursday: 9am to 9pm

Friday: 9am to 5pm

Saturday: Closed

Sunday: Closed

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